South Ribble Borough Council went live with AchieveService in September 2010, with the main aims of improving customer service while saving money. The implementation was a huge success, as Director of Business Transformation Ian Parker explains:
We measured the financial efficiencies generated within this implementation and they exceed £200,000 since going live 6 months ago. Our whole life savings (measured across 5 years) increases the real cashable saving to over £400,000.
A full case study on South Ribble’s AchieveService implementation is available here.